What Is AliExpress? Is It Safe to Buy from AliExpress? How It Works?

They maintain stable pricing and occasionally offer moderate promotions. On the flip side, a supplier displaying a perfect 100% rating but with only a handful of reviews can be just as concerning. New or reset profiles sometimes use artificially inflated ratings to appear trustworthy. Over time, stronger relationships can result in benefits like lower shipping costs, faster shipping, discounted pricing or early access to new products. Use this step as a final filter before promoting an item in your store. Suppliers who deliver products on time and in good condition are more likely to perform well once orders scale.

What is money-back guarantee on AliExpress?

There’s likely something wrong with the quality, or the supplier could be using a shady marketing ploy. Here are some signs to look out for in identifying these suppliers. Place orders regularly, even in smaller volumes, to bring consistency in your relationship. Suppliers are more inclined to prioritize repeat clients during busy periods like holidays or sales events. If you expect high order volumes in the future, let them know in advance so they can plan inventory accordingly. Make sure to verify your purchase upon receipt to benefit from this guarantee.

The Role of Buyer Reviews and Ratings

You get 15 days time frame with on-time delivery to decide whether you will keep the item or deliver it back to the supplier without any reason. Aliexpress allows five days for many sellers to respond to the request. If the seller doesn’t agree to your request, Aliexpress starts interfering with the dispute details.

Check the FAQ on how to select reliable sellers to avoid getting into this situation. Before you start shopping, you’ll need to create a free account. Just head to the AliExpress homepage, click on “Account” in the top right corner, and sign up with your email or via Google, Facebook, Apple, or Twitter.

You can’t really cancel an order after it is shipped, so the seller asks you to open a dispute to get a refund. In some cases he will ask you to confirm receiving the product (even if you didn’t), to be able to give your money back. This will likely result in the seller giving you a fake tracking number and this ends up with scam #005. Yes, you must file a dispute within the timeframe specified on the order details page, which is typically within 15 days after the order completion.

• By now, you have explored in-depth info about the most common AliExpress scams and how you can deal with them, But what if you get caught up with some other scams?
• A fast, empathetic response shows professionalism and helps maintain trust, even when the situation isn’t ideal.
• On the flip side, a supplier displaying a perfect 100% rating but with only a handful of reviews can be just as concerning.
• The seller must comply with the legal requirements (warranty, returns, etc.) that may apply in your country.

Always check seller ratings and customer reviews for a better shopping experience on the platform. Shopping online can often bring concerns about product reliability and seller credibility. At AliExpress, the money-back guarantee offers reassurance to buyers, ensuring browse options that your investment is protected.

Use this time to carefully check your order and report any problems. It also keeps track of which suppliers are most reliable, so you can identify patterns and avoid refund-prone vendors in the future. Even if the issue wasn’t your fault, your customer will remember how smoothly—and how kindly—you handled the problem. A small refund or fast resolution can protect you from bad reviews, chargebacks, or customer churn.

Returning an item is not typically covered under the buyer guarantee unless the product is faulty or not as described. In such cases, you might need to arrange for a return shipment which may involve additional costs. The buyer guarantee covers various issues, including non-delivery of items, items not matching the description, and items that are damaged or defective upon arrival. If you experience any of these problems, you can file a dispute and potentially receive a full refund.

Many provide an AliExpress money-back guarantee or free returns in select regions. Communicate clearly if a product is defective or incorrect, and keep documentation for disputes to resolve issues quickly. With millions of items spanning countless categories, you can build a store that matches your vision. Many dropshipping suppliers on the platform are trading companies or smaller distributors who already understand the demand of sellers.

Many sellers allow themselves to ignore this rule – they extend the buyer’s protection time without consulting the other party to the transaction. In such a case, the buyer should open a dispute, stating that the seller initiated the extension without prior agreement. But it’s not always possible to take advantage of this option – there is such a thing as Aliexpress Buyer Protection. This is the period of time given to the buyer to dispute the transaction. To find out how much time you have left, you should visit “My Orders” and open the details of your desired order. If your purchase doesn’t meet your expectations or it doesn’t arrive, you can open a dispute through the AliExpress Help Center.

After you find AliExpress dropshipping suppliers, you also have to work with them continuously. It’s not as simple as it may seem to find the right supplier. I create high-quality and unique content on the topic of shopping on the Chinese marketplace. This type of warranty, as mentioned above, does not apply to all Aliexpress products. This service is available to help you quickly resolve disputes and answer your questions.

When you ship from U.S.-based locations, the delivery times may be shorter, which can improve customer satisfaction. Besides the Dropshipping Center, you can also use extensions like UP Assistant or DSers’ Chrome plugin to analyze suppliers faster. These tools come with features like live trust rating and price history charts to help you compare sellers. Plus, you can cross-check supplier reliability without spending too much time. Serious suppliers tend to focus on a single niche because that’s where they build relationships with buyers.

Every seller profile on AliExpress has several signs of reliability. Before you add a product to your store, check how long the seller has been active on the platform. Look at their positive feedback percentage and detailed seller scores. The way you approach AliExpress search results will determine your supplier experience. Instead, refine your filters to highlight sellers with high order volumes and consistently strong ratings.

The AliExpress Buyer Guarantee not only safeguards your purchases but also enhances your overall shopping experience. As an online shopper, understanding how this guarantee works and leveraging its benefits is essential to making informed decisions. Take advantage of the protections available to ensure a pleasant shopping journey on AliExpress. Checked delivery time has already passed and the product hasn’t arrived? A dispute may only be opened within 15 days after the guarantee period has expired.

If the supplier fails to address your concern, proceed with AliExpress’s official dispute resolution system. This is easy to do through your DSers dashboard or AliExpress account. If the product has arrived but is incorrect or defective, gather your customer’s photos and prepare to submit them as evidence. Even if the mistake was made by your supplier, your customer is looking to you for a solution. A fast, empathetic response shows professionalism and helps maintain trust, even when the situation isn’t ideal. Let’s walk through how to deal with AliExpress refund requests effectively.

Note that without proof, it’s not worth even attempting to open a dispute. Go to your order page and find the item where the buyer protection period is about to expire. Then click “Open dispute” and follow the instructions below. Each shop sets a time limit for customer protection, during which the goods must be delivered to the customer, otherwise the latter may request a full refund. If the delivery deadline is about to expire and the package is still in transit, you have every reason to open a dispute and request a full refund. However, online shopping comes with risks, especially regarding the quality and compliance of products.